At Yochc, we strive for customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy within 30 days of the delivery date.
Returns:
- Items must be in their original condition, unworn, unwashed, and with tags attached.
- Please contact our customer service team within 30 days of delivery to initiate the return process.
- A return shipping label will be provided for eligible returns.
- Refunds will be issued to the original payment method upon receipt and inspection of the returned items.
Exchanges:
- If you wish to exchange an item for a different size or color, please contact us within 30 days of delivery.
- Exchange requests are subject to availability. If the desired item is unavailable, a refund or store credit will be offered.
Exceptions:
- Personalized or customized items may not be eligible for return or exchange unless they arrive damaged or defective.
- Final sale items are not eligible for return or exchange.
How to Initiate a Return or Exchange:
Please reach out to our customer service team at [contact email/phone number] with your order number and details. We will guide you through the process and provide further instructions.
For more information, refer to our full Return & Exchange Policy on our website.