With balloons to galaxy Kids Hoodie

Q: How can I track my order? A: Once your order ships, you'll receive a tracking number via email. You can track your package using this number on our website or the courier's site.

Q: What is your shipping time and cost? A: Shipping times vary by location. Please refer to our Shipping & Delivery page for estimated delivery times and shipping costs based on your region.

Q: What is your return policy? A: We offer a 30-day return policy. Items must be unworn and in their original condition. Please contact our customer service for return authorization and instructions.

Q: Are your products true to size? A: Our sizing generally follows standard measurements. We recommend checking our size chart for accurate measurements and fit guidance.

Q: Do you ship internationally? A: Yes, we offer international shipping to many countries. Shipping rates and times vary based on the destination. Please check our Shipping & Delivery page for details.

Q: How do I change or cancel my order? A: Contact our customer service team immediately if you need to change or cancel your order. We'll do our best to accommodate your request if the order hasn't been processed yet.

Q: Are your products officially licensed merchandise? A: Yes, we collaborate with licensed distributors and brands to offer authentic merchandise. All our products are officially licensed.

Q: What payment methods do you accept? A: We accept major credit cards, PayPal, and other secure payment methods. You can find the full list of accepted payment methods at checkout.

Q: Can I return personalized or customized items? A: Personalized or customized items are generally non-returnable unless they arrive damaged or defective. Please contact us for assistance in such cases.

Q: How can I contact your customer service? A: You can reach our customer service team via email at [customer service email] or by phone at [customer service phone number]. We're available [hours of operation] to assist you.